Inbound Support Reps
Project Apollo provides Tier 0/1 inbound customer support via email, chat, and voice. Our team handles ticket triage, SLA-based support, knowledge bas...
The Problem
Customer support inquiries via email, chat, and voice overwhelm in-house teams. Scaling support requires hiring, training, and infrastructure investment. Maintaining quality and SLA compliance is challenging.
Our Solution
Project Apollo provides Tier 0/1 inbound customer support via email, chat, and voice. Our team handles ticket triage, SLA-based support, knowledge base management, and CX outsourcing with US-level quality standards.
Expected Outcomes
24/7 support coverage across time zones
50-70% cost savings compared to US-based support
Improved response times and SLA compliance
Scalable support for seasonal spikes
Consistent quality and customer experience
Reduced support overhead and infrastructure costs
Market Relevance
Critical for SaaS companies, e-commerce platforms, service businesses, and any organization requiring customer support. Essential for businesses needing scalable, cost-effective support solutions.
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Learn More →Ready to Get Started?
Let's discuss how Inbound Support Reps can transform your operations and drive measurable results.